Shipping Policy

Shipping policy 

Order Processing Time

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with your tracking number when your order has shipped. 

Once the package is in dropped off at Canada Post, UPS or Purolator, we have no control over how long delivery will take. Please contact your local postal services for this kind of information. 

Shipping Rates and Estimates

We ship to Canada and USA. Our shipping rates are based on the total of your order. Which means, the more you spend, the less shipping costs for you. Our prices are adjusted regularly in accordance with Canada Post and UPS shipping rates.

Flat Rate Tiers:

Up to 50$, 50$-100$, 100$-150$, 150$ -200$, 200$ +

*Stickers, Prints and Beadwork Shipping may vary

**Wholesale and custom orders are excluded

Local delivery

We do not offer local delivery at this time.

Local Pickup

We do offer Local Pickup for the West Nipissing area. You can select this free option at the checkout. 

Instructions are sent when the package is ready for pickup. 

Double Check Your Shipping Address

Please be sure to double-check your mailing or delivery address. Sometimes, Canada Post will send the package back to us via. Return to Sender. To get your order to you, we must purchase and print a whole new shipping label which is often 15$-30$. If the address you provided was incorrect, we may ask for a 10$ re-shipping fee. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at cedarlilie.beads@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We do not accept returns or exchanges. 

In the event that your order arrives damaged in any way, please email us as soon as possible at cedarlilie.beads@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at cedarlilie.beads@gmail.com