Orders are processed within 2–7 business days, excluding weekends and holidays. Once your order has been packed and shipped, you’ll receive a shipping confirmation email with tracking information, when applicable.

Once your package has been handed over to Canada Post, UPS or Purolator, delivery times are outside of our control.

We currently ship within Canada only.

Shipping rates are calculated based on your order total, with lower shipping rates available as your order value increases. Rates may be adjusted from time to time to reflect changes in carrier costs.

Shipping rates for stickers, prints and finished beadwork may vary. Wholesale and custom orders are excluded from our standard shipping rates.

Free local pickup is available in the West Nipissing area and can be selected at checkout.

You’ll receive pickup instructions once your order is ready. We do not currently offer local delivery.

Please double-check your shipping address before placing your order.

If a package is returned to us because an incorrect or incomplete address was provided, a re-shipping fee may apply. A new shipping label must be purchased to send the package again.

When your order ships, you’ll receive a confirmation email with your tracking number, when applicable. Please allow up to 48 hours for tracking information to update.

If your order hasn’t arrived within 15 days of receiving your shipping confirmation, please contact us with your name and order number and we’ll look into it for you.

We do not accept returns or exchanges.

If your order arrives damaged, please contact us as soon as possible with your order number and a photo showing the item’s condition. Damaged-order concerns are handled on a case-by-case basis, and we’ll work with you toward an appropriate solution.